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CallCareers.com Canada: Jobs: Posting number 3511127

Job Details

Bilingual Collector

De Lage Landen (DLL) is a global provider of leasing, business and consumer finance solutions, and vendor finance. Our asset-based financing programs help our customers grow market share, enhance profitability and achieve strategic goals. We are a fully owned subsidiary of the Rabobank Group, the world’s most creditworthy privately held bank. With a triple-A rating from Moody’s and Standard & Poor’s, Rabobank provides a secure, stable foundation for our activities.

At DLL we recognize that our employees are our most valued resource. With purpose and vision DLL has established itself as a world-class company by putting its people first. Our ambition is to be a "Best in Class" Employer. You'll find this goal reflected in your total rewards.

DLL Canada invites you to share in our success by joining our Collections Team. We are hiring an experienced Bilingual Collector. The Collector is responsible to collect on past due accounts and to ensure that the Team’s monthly targets and objectives are achieved.

General Accountability:

The Collector is responsible for the negotiation of repayment terms for those accounts, which fall delinquent or encounter difficulties in their contractual requirements. This position provides daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence. General inquires also represent a large portion for this position.

Key Performance Objectives:

Achieve a minimum of 2.25% delinquency, while maintaining 50 calls per day average.

Specific Accountabilities:

1. Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:
• Contact delinquent customers and apply standard collection techniques
• Meet standard measurements set for collection activity
• Maintain accurate and up to date paper and electronic customers files
• Interact with Dealers to resolve collection issues
• Use existing technology to identify delinquent customer accounts
• Provide buyout, payout and trade-up quotes to customers/vendors
• Make decisions within established guidelines and policies
• Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.

2. Responsible for the timely remittance of payments via paperwork:
• Send collection letters, replacement invoices and necessary correspondence
• Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)

3. Coordination of transferring files to or from the Legal Compliance Department:
• Prepare paperwork for equipment returns and refer to Asset Management
• Compile an Account Summary and recommendation for the Legal Compliance Department

4. Support Collection Management team with cross functional team training

Qualifications:

• 3 to 5 years of direct collection experience
• College Diploma or University degree required
• Bilingualism (English/French) is required
• Proficient in MS - Word & Excel and Outlook

Attributes:

• Ability to deliver exceptional customer service
• Effective interpersonal and communication skills
• Excellent planning and organizational skills
• Excellent problem solving skills
• Strong attention to detail
• Solid team player
• Ability to work in a very fast-paced environment

Assets:

• Experience in the leasing industry

To Apply:

Please visit our website at www.delagelanden.com to apply on-line.

We are an equal opportunity employer. We thank all candidates who have applied, but only those selected for an interview will be contacted.

Posted 2010-07-30

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